Horrible

The car I received was not what was ordered, was much smaller. The location was also near impossible to find and the service was nothing short of appalling.

Quick and easy to book.

After waiting in a queue for two hours, I got to the front of the queue and the Goldcar employee tried to sell me further insurance. After she had explained it three times, I said I wasn’t interested to which she said that I wasn’t listening to her and she therefore ‘wouldn’t talk to me’. Then bumped up deposit so it exceeded limit on my card and then asked me to join the end of the queue to think about whether I would pay for the insurance or not. Needless to say I refused to go to the back of the queue and was left with no choice but to pay the insurance so myself, husband and two young children weren’t stranded without a car. Will avoid Goldcar at all costs in future. Rude and aggressive employee runtimes whole experience.

Goldcar sont des arnaqueurs, ils ne m'ont pas donne la voiture que j'avais reserve Citroen C4 Cactus, ils voulaient me donner une Citroen C1 !!! et apres avoir gueule j'ai eu une Seat et ils m'ont fait payer une assurance suplementaire de 229.95 Euro pourtant j'avais pris lors de ma reservation une assurance suplementaire quils n'ont pas voulu admettre.

Staff were rude and tried to scare us into buying extra insurance and they made the numbers being charged confusing.