BEST EXPERIENCE WITH RENTAL CAR EVER

I would like a final statement. Good courteous service and quality auto

Better cars

Great service

The Staffs was. Rude as best. I used a car from Ace

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean