Right cars are worst rental cars I ever rented a car with. Terrible customer service.

We feel that we were scammed because they lied and forced you to buy their insurance and forced you to buy the Sunpass if you didn’t have $300,000 in property damage they made you purchase their insurance and it does not say anywhere about that until you get to their counter I will never rent from this place again . We would definitely like a refund !!!

I was at the Right Car counter, and I signed the contract. And soon after the representative took it back and tore it saying he was cancelling the reservation. I was asked to show my insurance which I did and he claimed the liability was not enough. I have attached a copy of my insurance and as you can see it has 100/300/100 limit, so I was trying to find out where is my insurance lacking the coverage and asking for an explanation. At no point did I ever refuse their insurance. And in fact even agreed to purchase it. The representative just decided to cancel the reservation with no value reason and ask me to leave. I had prepaid the entire amount of reservation and was told I would get no refund. I see no fault of mine in this and the least I deserve is my money back. Not to mention this caused me a lot of inconvenience, wasted my time, and I had to end up looking for another car rental which costs me a lot money. I had never ever experienced such terrible car rental experience in my life before.

Worst experience ever, never booking with this company again, and telling everyone i know never to book them either.

The platform was okay no issues

Sous de fausse information ils ont tenté de mettre de la pression pour l'achat d'une Sunpass et ils ont chargé à notre insu une assurance optionnelle (dommage physique) non obligatoire (déjà couvert avec carte de crédit et assurance privée) après l'avoir signaler au commis ce dernier n'a rien corrigé. Il a dit que nous pouvions annuler la location. j'ai annulé!! Je n'avais pu confiance en RIGHT CARS et son commis. J'ai porté plainte a Easy rentcars pour être rembourser (processus toujours en cours)

Dislike: Even though I had my own insurance I still had to purchase some. It was no clear or evident on the booking pages that you had to actually bring in your declaration page or coverage and after business hours it is not accessible. This should be in bold print with the booking information