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Search for Routes Car Rentals in Chicago

Poor customer service

Reviewed: Thu, Aug 8, 2019
About Routes: 5.7 /10
only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.
Nissan Rogue image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

Marjorie Nelly

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Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Mon, Mar 11, 2019
About Routes: 2.0 /10
The staff had a lackadaisical attitude and basically threw the luggage when helping guests.

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, Oct 3, 2019
About Routes: 8.7 /10
Not enough counter help. Wait too long for transportation to the rental car facility. Gas cap cover broken.
About QEEQ: 8.0 /10
Booking is good, price fair, not enough counter help. Wait way too long for service. People were nice tho.

M.Fuqua

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Aug 13, 2019
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes: 8.0 /10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
About QEEQ: 8.0 /10

W.Galinada

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Economy | Toyota Yaris or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Jun 1, 2019
“My first car rental experience was awesome. I got a Jeep instead of Yaris at the same rental price!”
About Routes: 8.3 /10
Car rental pick-up instructions should be provided in more details in the reservation email confirmation.
About QEEQ: 10.0 /10
I found Easyrentcars.com by accident. I recommend that the company must advertise more aggressively.

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Economy | Toyota Yaris or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, May 10, 2019
“Great value but not the vehicle I had reserved.”
About Routes: 9.0 /10
Booked a small car and got an unwelcome behemoth gas guzzler
About QEEQ: 10.0 /10

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