Don’t bother-not worth hassles

Sun pass is not a necessity in Fort Lauderdale, we could have managed without sun pass or could have used our own. But the agent didn’t agree to use our own, and informed that without sun pass we cannot take any highway in FL, that’s a lie.

Please train your staff on customer service 101. I was told since I got a good price, I shouldn’t expect good customer service. This was told to me by a staff member.

I did not have the opportunity to rent the car, because they never a shuttle to pick up at the airport. When I went to the company the were closed.

they have nt shuttle at 3 am for airport, we walked to hotel for called a taxi

The staff at the rental counter were terrible. They made it seem like you couldn't drive in Florida without a Sunpass and did not have any maps. We later found out that there are very few toll roads that are Sunpass only and we were able to pay for a few tolls with cash. It seemed like a scam. And the check-in took a long time. I will not rent with them again.