Never again.

Overall acceptable, but the only dissatisfaction was that I booked the car for 12 PM, arrived at 11:30 AM and was told there was no car available, so I had to wait. I ended up having lunch across the street before picking up the car.

Very good

I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day. I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport. I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...

DO NOT RENT A CAR FROM THIS PLACE. I visited Kefalonia with my girlfriend and rented a car here for 2 days. We were offered 50 Euro insurance but declined because we had purchased external insurance. The car was inspected by a Europcar team member and scratches and marks were noted. The underside of the car was not inspected. We were EXTREMELY careful when driving around for 2 days. Upon arrival, the car was inspected and we were told that a there was a scratch on the UNDERSIDE of the car and 300 Euros was payable. I can guarantee you that not only did we not cause this scratch, but that the underside of the car was NOT inspected properly in the first instance. Please see the photo of the scratch I was charged 300 EUROS FOR (thank god our amazing external insurance covered this- RentalCover.com)

Europcar staff was very helpful. Especially office in Athens - the manager was fantastic. God bless him. The car. We took it at ATH, it was not very clean in the back seats and the screen viper blade was torn. Everything else was fine.

I was a little bit suspicious about Easyrentcars.com, but after everything went perfect, I will definitely use it next time.