staffs was good hospitality

The service staff at the South Korean car rental company are very friendly.

Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

Since it’s a large rental centre, there were many people waiting... the staff that service me had good English.... The car had about 25k on the odometer and it appears that the car hasn’t been cleaned well

Like: There are professional guy who can speak english and guide us. Well done!
Dislike: Nothing much, just we cant get the car we reserve for but they do provide other similar car for us