It's okay. They were very patient and communicated through a translation app. We contacted QEEQ customer service to arrange a later pickup and drop-off.

Counter staff helpful but took a while for form filling

Did not use the price protector

Tried calling 3 times for pick up at airport, each time no answer. I had to rent a car from a different agency after pre-paying Easirent.

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

Con men don’t both, very cheap, I had excess insurance so they were pissedoff that I didn’t take out insurance when I dropped it off they found a scrape that was already there but wasn’t on the paper work so had to fork out £400 so they could make money from me. I will very use again and beware