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Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.

Reviewed: Thu, Aug 8, 2019
About Easirent: 4.0 /10
Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.
Compact | Ford Focus or similar

Relevant Reviews on Easirent Dublin Airport

Rex Mike

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Reviewed: Fri, Aug 30, 2024
About Easirent: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

R.Barnhardt

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Mini | Toyota Aygo or similar
Reviewed: Thu, Aug 15, 2019
About Easirent: 10.0 /10
Andrea was awesome!
About QEEQ: 10.0 /10

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Mini | Fiat 500 or similar
Reviewed: Thu, Apr 25, 2019
“Good Car - pick up point and drop off point not clear in the instructions”
About Easirent: 7.0 /10
Car excellent Bad communication about difference between Car Insurance / Rent a car company. We hire car with this company because Web site offers 13.95 by day. I paid by credit card 13.95 however when were in the meeting point the staff tell us to pay 49 euro for hire car by day.

I.Blasco Novell

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Mini | Fiat 500 or similar
Reviewed: Wed, Apr 24, 2019
About Easirent: 7.3 /10
The counter staff recommend us to book an insurance even when we have booked full insurance with Easyrentcars because they told us it won't cover everything. After our trip we have re-read all the information and we were perfectly covered so 100€ wasted...
About QEEQ: 10.0 /10

L.Pollard

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Economy | Ford Fiesta or similar
Reviewed: Sat, Jan 26, 2019
“When I arrived at the airport with no booking reciept I had to book another car as I did not have pr”
About Easirent: 2.0 /10
I was not able to pick up my rental as no one was contactable and I had no number

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