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Flat tire due to the tire condition and had to pay $500

Reviewed: Fri, Aug 16, 2019
About Apex: 7.7 /10
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.
About QEEQ: 10.0 /10
Economy | Hyundai Accent 2 Doors or similar

Relevant Reviews on Apex CAIRNS AIRPORT

C.Ullyatt

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Economy | Suzuki Swift or similar
Reviewed: Fri, Jul 29, 2022
“Won’t use QEEQ again”
About Apex: 9.0 /10
Issues with phone and internet on pick up day. Mix up due to lack of internet that Was difficult to add excess reduction fee. Rented again later in week, booked directly nil issues.

M.Otten

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Economy | Toyota Yaris or similar
Reviewed: Wed, Jun 2, 2021
“Smooth process but the only frustration is that they don’t except NSW digital licences”
About Apex: 8.0 /10
The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising
About QEEQ: 8.0 /10

Michael

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Intermediate | Hyundai Elantra 2 Doors or similar
Reviewed: Fri, Feb 21, 2020
“Easy as usual”
About Apex: 10.0 /10
Very easy to deal with. Caught the free shuttle bus both for pick up and drop off and both times was prompt
About QEEQ: 10.0 /10
As always so easy to get the best deal. Love the app!

S.Kozlowski

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Sat, Feb 9, 2019
“Simple, Easy and affordable”
About Apex: 9.3 /10
The counter staff were beyong lovely. On pick up we got great advice on local area's to visit, as it was wet season we were notified to be careful so the girl truly went above and beyond.
About QEEQ: 10.0 /10

D.Winter

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Compact | Kia Cerato or similar
Reviewed: Mon, Jan 21, 2019
“strange process to send a copy of credit card for booking by mail.”
About Apex: 8.7 /10
rental fee for Nav very expencive. in addition map data was very old, did. even not know drop off location!!!

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