Flat tire due to the tire condition and had to pay $500

Australia

Reviewed: Fri, Aug 16, 2019

About Apex: 7.7 /10

I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.

About QEEQ: 10.0 /10

Economy | Hyundai Accent 2 Doors or similar

1 days rental

Relevant Reviews on Apex CAIRNS AIRPORT

Azlan & Asbira

Australia

1 days rental

Medium SUV | Mitsubishi Outlander or similar

Reviewed: Sun, Oct 6, 2019

“Very satisfying trip”

About Apex: 8.0 /10

The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.

About QEEQ: 8.0 /10

Booking process was very easy n smooth. Will definitely book thru this website again n no hesitation to recommend to others.

M.Moore

Australia

1 days rental

Economy | Hyundai Accent 2 Doors or similar

Reviewed: Fri, Aug 16, 2019

“Terrible communication from EasyRent. Would not recommend.”

About Apex: 6.0 /10

Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.

B.Duggan

Australia

1 days rental

Intermediate | Hyundai Elantra or similar

Reviewed: Mon, Jul 8, 2019

“Very happy, great experience.”

About Apex: 9.3 /10

The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.

About QEEQ: 10.0 /10