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Live chat Email us Service Code: 1065768122
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Flat tire due to the tire condition and had to pay $500

Reviewed: Fri, Aug 16, 2019
About Apex: 7.7 /10
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.
About QEEQ: 10.0 /10
Economy | Hyundai Accent 2 Doors or similar

Relevant Reviews on Apex CAIRNS AIRPORT

Ingrid Fox

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Reviewed: Sun, Feb 25, 2024
About Apex: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

S.Lynch

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Intermediate | Hyundai Elantra or similar
Reviewed: Wed, Jun 30, 2021
“Very smooth process”
About Apex: 9.0 /10
The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.
About QEEQ: 10.0 /10

J.Carter

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Compact | Kia Cerato or similar
Reviewed: Thu, Nov 14, 2019
“Great Trip”
About Apex: 9.3 /10
Car was in very good condition and was a good size for our trip. Collection and drop off was very easy and the staff were great.
About QEEQ: 10.0 /10

Azlan & Asbira

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Medium SUV | Mitsubishi Outlander or similar
Reviewed: Sun, Oct 6, 2019
“Very satisfying trip”
About Apex: 8.0 /10
The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.
About QEEQ: 8.0 /10
Booking process was very easy n smooth. Will definitely book thru this website again n no hesitation to recommend to others.

Chris Reyes

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Intermediate | Hyundai Elantra or similar
Reviewed: Tue, Oct 1, 2019
“Friendly staff. Reasonable price.”
About Apex: 7.0 /10
The only trouble we had was with pick up from Cairns airport and finding the drop off location in Sydney,. The staff was very friendly and helpful.
About QEEQ: 10.0 /10
Very reasonable price for a month rental. I will use this company again.

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