Very efficient and easy to use.

It's acceptable.

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

Extremely outrageous car rental company!!! We booked cars in New York and Washington from October 4th to October 10th, a total of six days. The initial total price on the confirmation sheet was 671.86 USD, with a credit card prepayment of 537 USD, leaving 134.86 USD to be paid in the US to DOLLAR. When we arrived, none of the three models we had reserved two months in advance were available, all of which were downgraded. After using DOLLAR's rental car, they charged us an absurd final price of 481.88 USD, including various hidden fees such as taxes, state taxes, one-way fees, airport fees, tolls, etc., which were never disclosed earlier. How are customers supposed to trust the company with such a huge difference between the confirmed price of 671.86 USD and the actual payment of 537 + 481.88 = 1018.88 USD? An extremely terrible car rental company! They also forcefully charge for a full tank of fuel and E-PASS toll fees. We paid a heavy price to learn this lesson. Don't fall for DOLLAR's tricks again!

No Chinese service; communication was difficult.

Instead of compact I got SUV Was no need. That's what was available

Was no need for up grade I ordered a medium size car