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Very disappointed. Did no receive the right size car due to the 36 day booked period. not use again

Reviewed: Sat, Aug 17, 2019
About Europcar: 5.3 /10
Very disappointed. Did no receive the right size car due to the 36 day booked period. Will not use this company again.
Intermediate | Hyundai Ioniq or similar

Relevant Reviews on Europcar MANCHESTER AIRPORT

Robert

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Small SUV | Vauxhall Crossland X or similar
Reviewed: Sat, Jun 29, 2024
About Europcar: 10.0 /10
Car was brand new. I didn't appreciate Europcar requiring staff to try to upsell to a more expensive car and take out insurance.
About QEEQ: 10.0 /10

Herbert Ted

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Reviewed: Mon, Jan 9, 2017
About Europcar: 10.0 /10
The only one open 24 hours

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Compact | Volkswagen Golf or similar
Reviewed: Fri, Aug 16, 2019
“Easy to book but long delays at the counter in Manchester”
About Europcar: 10.0 /10
There was a long queue at pick up and I had to wait over an hour to collect my car.
About QEEQ: 10.0 /10
No problems at all.

j.ribendahl

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Intermediate | Skoda Octavia or similar
Reviewed: Sun, Jul 21, 2019
“Pushy staff at Europecar at Manchester Airport.”
About Europcar: 5.7 /10
We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country. 1: Quirky que-system and non working mandatory self service stations 2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards. 3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£. 4: Pushy staff trying to push the “hire-car-fuel-scam” 5: Pushy staff trying to push on you a more expensive car. Car, car return and everything else was very satisfying.
About QEEQ: 10.0 /10

A

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Compact | Vauxhall Astra or similar
Reviewed: Tue, Jan 29, 2019
“Okay Car, Good to Terrible Service, Won't rent from them again!!!”
About Europcar: 5.3 /10
At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.

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