Easy, quick and simple

Unexpected charges with no proactive invoice provision. Costs are unclear, the service is poor, and even after multiple follow-ups for charge explanations and the invoice, there have been long delays with no resolution!

The car I rented broke down shortly after I started driving it. I rented the car at noon at Gold Coast Airport, and less than an hour later, a spare tire fell out from the bottom of the car. QEEQ helped contact the car rental company for roadside assistance, but after waiting for 3 hours, no help arrived. The next morning, we found a car rental outlet in the city, but it took over an hour to replace the vehicle. This completely disrupted our travel plans, wasting an entire day. This car must have had issues when handed over, but they were not detected during inspection.

Service staff was very detailed and good.

Easy to book. Price protector did not find any cheaper price.

Like: very convenient pick up and drop off. Car was available at the airport rather than another terminal location so you almost walk out of the airport and the car park is there.

Like: We reserved a Mitsubishi ASX as we are considering perchasing one and thought it would be a good opportunity to test drive one. There wasn’t one initially available however the staff member serving me pulled some strings to get me one so overall very happy.
Dislike: N/A