Always fast and convenient way to get a car for cheap!

The car was very fast, the rental company had excellent service, and the car interior was very clean.

Good attitude, no need to queue

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

I have no complaints about the staff, they helpful and friendly

The booking format was good