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Search for Firefly Car Rentals in Madrid

Poor - long delays to pick up and nonsensical charges!!! - never again!

Reviewed: Thu, Aug 22, 2019
About Firefly: 6.7 /10
No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!
About QEEQ: 10.0 /10
The booking platform is good -
Seat Leon image
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Compact | Seat Leon or similar

Relevant Reviews on Firefly Madrid Barajas Airport

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Compact | Seat Leon or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Sun, Sep 29, 2019
About Firefly: 9.3 /10
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
About QEEQ: 10.0 /10
Got an even better deal because of the Price Deal Applicator. It works for you when you are busy doing other stuff. Best feature ever!

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Sat, Aug 10, 2019
“Very good. Clear and detailed info.”
About Firefly: 10.0 /10
Firefly works well.
About QEEQ: 10.0 /10
Easy web and mobile tool

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Tue, Jul 2, 2019
About Firefly: 7.0 /10
Long wait to drop of

A.Fayers

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Compact | Seat Leon or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Thu, May 16, 2019
“Easier than I imagined”
About Firefly: 10.0 /10
The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.
About QEEQ: 10.0 /10
Seamless booking process with heaps of information which I had printed and took with me

Sergei

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Wed, May 15, 2019
“About average”
About Firefly: 9.0 /10
I rented this car and chose firefly because of the Promotion of $1 a day. However, it turned out of that going from Spain to Portugal cost me €80, and an extra driver cost me €80. They also charged me some strange amount for gas. In total it turned out to be one of the more expensive car rentals in my life. The line was long, I guess I wasn't the only one who liked the promotion. The staff was ok, although they giggled and chatted a lot more than I thought was necessary. The returning of the car was a smooth and quick process, 10 out of 10.
About QEEQ: 10.0 /10
The booking process as smooth and quick. No complaints here at all. Excellent site.

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