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Search for Firefly Car Rentals in Madrid

Poor - long delays to pick up and nonsensical charges!!! - never again!

Reviewed: Thu, Aug 22, 2019
About Firefly: 6.7 /10
No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!
About QEEQ: 10.0 /10
The booking platform is good -
Seat Leon image
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Compact | Seat Leon or similar

Relevant Reviews on Firefly Madrid Barajas Airport

K.Stone

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Mini | Fiat 500 or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Mon, Sep 2, 2019
“My booking process was excellent! But”
About Firefly: 7.7 /10
sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below
About QEEQ: 10.0 /10
Easyrental car hire was a pleasure to use! Great prices and great option when price drops! Definately would recommend and use again in the future! Thank you for making this process easy for me!
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Mini | Fiat 500 or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Mon, Aug 12, 2019
“It was fine, the car could've been a little better”
About Firefly: 9.3 /10
Not too happy with the car. It was a small car but the gas mileage was almost double of what on the books. Everything else as fine
About QEEQ: 10.0 /10

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Sat, Aug 10, 2019
“Very good. Clear and detailed info.”
About Firefly: 10.0 /10
Firefly works well.
About QEEQ: 10.0 /10
Easy web and mobile tool

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Thu, Jun 20, 2019
“Nice car and price. Clear and detailed information beforecthecrental”
About Firefly: 9.0 /10
Perfect assistance and cleared info about what is included and what is not coveres. Firefly very Recommend rental car.
About QEEQ: 8.0 /10
Easy procces

M.D

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Mini | Fiat 500 or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Mon, Feb 4, 2019
“Overall ok - many hidden fees”
About Firefly: 8.0 /10
The hidden fees were not as expected, and quite disappointing. Additional service fees and holds on a credit card seem to be extreme. A credit report check or something less related to almost $1,000 in holding fees is too large - even if they are typically returned. The parking details in the specific area were not as clear as well.

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