Excellent -even gave me a cup of coffee while waiting to pickup car

Multiple scratches and gray thick tape yo body of car.

The seating was stained. AC was poor. The 12 volt outlet did not work making it difficult for charging the GPS which is critical when your in a new area. Had to purchase extra insurance or I would not get the car cost $170+ unnecessarily as I have rental car coverage through my provider. Never did this with National or Budget.

YOr counter staff were rude and not helpful. Now Im being charged with charges that I already paid previously and they keep trying to charge my account $52 and $26.70 for what? I prepaid my $81.89...

The car was fine, the over charges noted below says a lot. Staff at counter did not care

We waited forever to be served. Employees walked past the line up that was out the door never addressing them or at least acknowledging them and apologizing for their wait. Poor guest engagement