All in all a pleasant experience. Would us you again.

rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.

Did not take responsibility for fact I asked for winter tyres just gave me a bill of €250..

This booking was for a car with summer tires in winter in Switzerland where it is illegal to drive without winter tires. We had to pay an additional £120 for a car that was safe to drive in winter.

When we collected the car we had to upgrade to a larger vehicle for another £45 in order to get snow chains.

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres