Way below average on site service

It's not just poor service; it's a scam. They don't accept Visa or MasterCard with the UnionPay logo, so you have to pay a high cash deposit. They arbitrarily change the vehicle model. During inspections, they deliberately distract customers and record numerous small flaws while hiding serious scratches, only to extort you when returning the car. I had an early flight, and the Chinese guy before me had to pay 50 euros because part of his front grille fell off without any collision. I was relieved to drive carefully, but then they pointed out a scratch near the right front bumper close to the ground and demanded 250 euros! It was clearly an old scratch, but they wouldn't listen to any explanation and told me to negotiate with the manager, who only comes in at 8:30 AM. My entire trip ended on a sour note because of this scheme. If such a rental company can be listed on your platform, it speaks volumes about your standards.

Very easy process to book. On return we were given a lift to airport terminal in the car so avoided moving luggage. That was really good

Desastre total de coche. Lo cambié por otro que tampoco superó mis expectativas. Un mal coche puede aurrinar unas vacaciones. No se puede jugar con la seguridad del cliente bajo ningún concepto. Pensaba que una gran compañía no me daría problemas.

No airport pickup, has to walk 5 minutes to the office. Counter staff was rude. Car was nothing like the one I saw in the pictures. The car condition was terrible, old and dirty with engine sounds. Upon returning the car, they knew exactly where to look for to find an odd chip in the paint job underneath the car, and charged me for the damage. I would not recommend this company one bit even if the rental is free.

The car was amazing, it’s my first time in the last years that I ordered a car and I really received the car that I booked