Horrible Rental Desk Experience in Calgary

G.Jensen

Canada

Reviewed: Fri, Aug 30, 2019

About Thrifty: 8.0 /10

I am a frequent traveller, and this was the worst rental car front desk experience i have ever had. We arrived at 6 pm and I had reserved the car for 8 pm. Admittedly, this was my error. However, they told us we would have to wait until 8 pm before they could give us a car. There were other cars, but the cost was substantially more. We decided to wait since after lengthy discussions, it was only a 45 minute wait. At 8 pm, they gave us a higher priced car at the lower price, because our reserved car had still not been returned. It was not a car we were comfortable driving after dark in the pouring rain. They said their inflexibility was due to my pre-paying for the rental. I will never use Thrifty Rental car or pre-pay for a rental car again!!

Intermediate | Toyota Corolla or similar

6-day rental

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Hudson

Canada

10-day rental

Small SUV | B4 Nissan Kicks or similar

Reviewed: Mon, May 22, 2023

“Great prices via qeeq website. Disappointing as we couldn't link the booking with app.”

About Thrifty: 9.0 /10

Staffwere excellent but seemed like line moved very slow

About QEEQ: 9.0 /10

Worked well.

William C

Canada

8-day rental

Compact | Toyota Corolla or similar

Reviewed: Tue, Jun 15, 2021

“Good value. Quick and Easy”

About Thrifty: 9.0 /10

The car had 60K km but was in good condition both exterior and interior.

About QEEQ: 10.0 /10

D.AUGER

Canada

17-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Sep 5, 2019

“Great!”

About Thrifty: 9.7 /10

No cars initially available abouta 15 min wait but gave an upgrade so all is good.

About QEEQ: 10.0 /10

Canada

7-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Jul 11, 2019

About Thrifty: 6.7 /10

We booked 2 cars in the same class simultaneously but one car was a model up from the other one. Not sure what the reason for the difference was.

About QEEQ: 8.0 /10

D.Holbrook

Canada

9-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Mon, Jun 24, 2019

“Not sure that I would use your services again or not.”

About Thrifty: 8.3 /10

No one in Parking Garage to assist with location the vehicle and when it was returned the lot was full had to wait for an attendant to show me where to place the vehicle.. When vehicle was picked up no one was around to go over the vehicle with me like other renters do.

About QEEQ: 9.0 /10

When the vehicle was dropped off they said that they would e-mail my receipt. I still don't have it and I need it.

Horrible Rental Desk Experience in Calgary

Relevant Reviews on Thrifty CALGARY INTL AIRPORT

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