Overall satisfied. Minor problsms.

Overall service attitude was quite good.

Picking up the car was very convenient. There were some hiccups due to personal reasons, my friend's husband was the designated driver, so I couldn't use my credit card for the pre-authorization; it had to be in the name of the designated driver. Be sure to keep this in mind! Returning the car was easy, just park and go.

The staff had a good attitude. Although my English is limited, they patiently explained everything. They offered insurance but didn't force it. Since I was going to a ski resort, I asked to change to a four-wheel-drive car the next day, and they promptly met my request without extra charges.

I had lost my driving license & I orally I was told by the lady at the Alamo counter I couldn’t rent without the original license - even though I had printed out a copy (I keep a copy on Dropbox) & a UK government DVLA access check code - but when I told the manager I rent direct from Alamo every few weeks in the USA - he said it was fine. I only booked through you since ALAMO had no cars showing as available - so good for you for having stock with them.

Easy :)

Like: Car renting experience went smoothly although it was a bit confusing as to whether or not I was getting what I was asking for. Prices and offerings were really good so I stuck with it.
Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.