Easyrentcars is easy, will not be booking with Fox Rent A Car again

Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.

Service was very easy to use.

They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.

pretty sure i was double charged and this was the absolute worse customer service i’ve ever received