Overall experience was good, like the meet & greet at pickup saving us trouble to look for the agent

Weren't they supposed to have Chinese-speaking customer service? But it was all in English! If I hadn't seen the Chinese, I wouldn't have booked through Zuzuche. It turned out to be cheaper locally!

Clean car and the staff are very helpful. We couldn't find the booth and have missed Mr Izz who was in front of the arrival hall. Nevertheless, we approached another Eurocar staff and she was accommodating to call Mr Izz immediately to inform that we are already at the airport. During the drop-off day, although Mr Izz was on leave and we were about 15 minutes early, the staff politely requested us to wait for the designated staff to arrive from the nearby parking. In summary, it was a pleasant experience...

Counter staff was helpful and knowledgeable Boo

Booking platform works well

The 1k advance fee payment via credit card is a huge amount and will only be refund at a later date. This may only be the downside factor.

Car condtions is good and I have an enjoyable ride