Overall very good value

Fox needs to hire more customer service agents. Every time I have had to call them, I have been on hold for hours. They overcharged me from the amount quoted but after being on hold forever, I finally got the RUDEST customer service girl I have ever talked with. She fixed the issue and refunded me but she needs a new job!!!!

Easy to book as always!

The car had auto locks but they provided no FOB so I had to manually lock and unloack the car for the duration. Long line at Tampa to pick up. Two of the four employees were chatting so much that only the other two were actually getting customers in and out of there. Less talking.. more working would be a huge benefit!

Always easy to book.

Delighted that, due to a delayed flight home, we could extend our rental by 2.5hours at no extra charge. Only issue was on collection we were not asked to sign anything so this had to be done at the collection garage.

Not aware of price drop protector

I RENTED A KIA SPORTAGE AND GOT A MITSHUBISHI OUTLANDER. NOT AS GOOD PRODUCT. WINDOWS WERE DIRTY. HAD TO ADD TIRE PRESSURE TO TIRES. FOX SHOULD DO A BETTER JOB IN PREPARATION OF RENTAL CAR. ALSO THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T ANSWER THERE PHONES. NO ONE TO TALK TO WHEN NEEDED. I LEFT MY GLASSES AND SOME CHANGE IN CAR AT DROP OFF. WENT BACK LATER TO GET GLASSES. NOT IN CAR, AND DESKCLERK WOULD NOT LOOK IN LOST FOUND. SAID THEY WERE CLOSE FOR THEEVENING. WHAT! ALSODID NOT RECEIVE MY DEPOSIT BACK FOR $150. HAD TO GO TO CREDIT CARD CO. FOR HELP.

No I didn't receive the jeep that was made with our reservation. The line was horrible and they only had 7 vehicles left when we got there. They said it didn't matter if we all had reservations or not and that their policy is first come first serve. It was the worst experience I have ever had renting a car. I will NOT ever or refer Fox Rental to anyone!!!!!