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The experience terrible and I was told if I did not take out the insurance I could’nt even get a car

Reviewed: Wed, Sep 18, 2019
About Easirent: 4.3 /10
My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.
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Full Size Van | Ford Galaxy 7 Seats or similar

Relevant Reviews on Easirent Belfast International Airport

A.Walker

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Mini Van | Volkswagen Touran 7 Seats or similar
Reviewed: Fri, Aug 9, 2019
“Ok”
About Easirent: 6.7 /10
I ordered a 7 seater with 4 cases, when we arrived, we couldn’t even get out passengers and cases in the shuttle to the car hire place hence 2 x trips back and forth to the airport. The car did have 7 seats but no other space, I did ask to change the car during the rental period, but was told there were no other cars available. We were pushed to up sell extra insurance and told that our ‘protectmyexcess insurance’ wouldn’t cover bumps on private land (car parks) and given examples to get us to buy the policy, not the worst car hire, but also not the best!
About QEEQ: 7.0 /10
Booking platform was perfect

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Economy | Ford Fiesta or similar
Reviewed: Thu, Mar 28, 2019
“Horrific experience. Bottom line - if you don't buy their insurance they charge £375 for damage”
About Easirent: 2.0 /10
Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......

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Compact | Ford Focus or similar
Reviewed: Tue, Feb 26, 2019
“Hidden insurance costs”
About Easirent: 8.0 /10
Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

C.Merlin

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Economy | Ford Fiesta or similar
Reviewed: Sat, Feb 9, 2019
“Excellent experience, will definitely use again”
About Easirent: 10.0 /10
Aaron was very helpful and friendly
About QEEQ: 10.0 /10

D.Corrigan

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Compact | Ford Focus or similar
Reviewed: Mon, Feb 4, 2019
“Poor Overall Experience.”
About Easirent: 5.3 /10
I am in the process of writing an official review of my experiences of renting a car from a range of rental companies in and around Belfast International Airport. A brief overview on renting a car from Easirent was that it was a difficult process, with little help or trust from staff and minimal customer service. From time of arrival to driving away the car took 2 hours and 15 mins. During my time having the Easirent car, I never felt comfortable having your car during the rental period for several reasons. All in all, the overall rating of rental was poor.

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