Too expensive to use again

Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes

Counter person said he would give us an upgrade for putting my wife's name on the paperwork to be able to drive the car. Not so, the upgrade cost me.

HIGHLY UPSET - I was charged $139.86 instead of $43.57 when I returned vehicle which is $96.29 extra fees. Called & your rep 1st tried to say it was taxes & when I explained that was too high b/c my entire rental was only $159, he reviewed it more. Then said it was convenience fee for not refueling vehicle upon return. I don't understand why I'm charged this when the counter rep who rented me the vehicle specifically told me NOT to refuel, that they have an assembly line return & it speeds things up. He even said the gas would be a better price. NEVER did he say this was an upgraded feature that cost money. NOW I wonder if I will be hit with an upgraded fee since the same counter rep said he was upgrading my car since the one I selected was not available. I have NEVER in my life returned a car without filling up but I know he specifically told me Not to & I even remarked to him that I'd never heard of such & was pleasantly surprised Advantage offers this customer service. I am now regretting that thought because I got the worst customer service in that I was SCAMMED. The rep completely Lied & when he said not to fill up. Worse is that I only used $5.50 worth of gas. Booking# 40291187 / CONF# WAD015212EAD for Jaime Sterba

I waited an excessive amount of time to get my car. Over an hour and a half. The staffing was very poor. When lunch time came the counter help went from 8 people to three. They should have had replacementS. The rest of the experience was fine but I will have to really consider whether Irent from Advantage again.

Like: They were short staffed, but were pleasant.
Dislike: The long line wait!!!! Also, a piece inside the car kept falling down and hit my knee on it a few times.