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Booking was very easy the rest was a major hassle and we will never rent from there again

Reviewed: Sun, Sep 29, 2019
About Routes: 5.7 /10
We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Chicago Airport

Raymond Moulton

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Reviewed: Wed, Mar 8, 2023
About Routes: 2.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Aug 8, 2019
“Poor customer service”
About Routes: 5.7 /10
only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

Farimaki

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Economy | Kia Rio or similar
Reviewed: Wed, Jun 5, 2019
“Rude and unhelpful customer service”
About Routes: 7.7 /10
They gave me a Nissan Rogue, not the economy car I had requested. I prefer more gas efficient cars. Otherwise, the pickup was fine. The return was not: I arrived at the Routes car return at 12:30 pm on Saturday June 1, in plenty of time to return the car and get to the airport for my 2 pm flight. The moment I arrived, a Routes employee who later told me her name was Maria Sanchez, came out to check the car for damage and get the mileage. She did not mention how often the shuttles leave or when the next one would leave, so I took my time gathering my belongings and collecting the trash I had accumulated on my trip, and waited patiently behind another customer who was checking out. After I finished signing the paperwork, I asked when the shuttle to the airport left and Maria told me it had just departed 30 seconds ago. I asked when the next one would be and she said “15-20 minutes.” I asked her why she hadn’t told me that it was about to leave and she said that I took my time getting my stuff out of the car. I asked why she hadn’t asked the driver to wait 30 seconds since I was clearly about to leave. She said she couldn’t control him. A few minutes later, I heard her answer the phone and tell another customer that she would ask the driver to loop around and come back to pick him up. I asked her about this and she ignored me. I doubt her name really is Maria Sanchez...but she's pictured below.
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K.Tucci

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Apr 21, 2019
About Routes: 9.3 /10
They upgraded our car to a Jeep Wrangler. It was great!
About QEEQ: 10.0 /10

L.Isoe

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Economy | Kia Rio or similar
Reviewed: Mon, Mar 11, 2019
About Routes: 9.3 /10
They were busy when I picked up my car and yes I had to wait 30 minutes
About QEEQ: 10.0 /10

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