Great value

The car was delivered promptly after the phone call.

Arrived at the Ibis late at night, and the company sent someone to the nearby hotel to deliver the car the next day. Very convenient.

Good and polite service from Chinese staff. Responsible and reasonable. Car is standard with the price, no complaints.

Easy and reasonable price. Overall good, will keep on to use.

The contact number published on my booking documents did not work and the back up went to someone who was not at work. They gave me another number to ring which was ok. They were not clear on where to meet them at the airport which meant I walked around looking for the correct meeting place.

Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.