Horrifically slow and inefficient pick-up experience

M.Schultz

United States

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 7.0 /10

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

About QEEQ: 8.0 /10

Full Size | Toyota Camry or similar

1 days rental

Relevant Reviews on FOX RENT A CAR SEATTLE AIRPORT

S.Harris

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Nov 21, 2019

“Easy experience & good price”

About FOX RENT A CAR: 9.3 /10

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

About QEEQ: 10.0 /10

R.Quiroz

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sat, Nov 9, 2019

“happy travler”

About FOX RENT A CAR: 10.0 /10

The car was a little used and what I mean is it had ware and that was so nice I did not have to worry about parking it at the store with the small damage already done it was nice not to have to worry that someone might "ding it" it ran like new and it got great gas mileage.

About QEEQ: 10.0 /10

It was easy to get the rental and easy to book

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Thu, Jul 4, 2019

“Booking and pick up of the vehicle was a breeze. Pick up and return however was a tedious process.”

About FOX RENT A CAR: 7.0 /10

The Jeep we rented had some electrical issues that effected the radio. It was really an inconvenience to have to go all the way back to the airport ( over an hour away) to exchange cars.

About QEEQ: 8.0 /10

R.Blair

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Jun 4, 2019

“mediocre Fox rental cars”

About FOX RENT A CAR: 8.3 /10

We were charged more than what our contract said. It was just $8.00, but it's disappointing to be charged more than what our contract said.

About QEEQ: 9.0 /10

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Apr 22, 2019

“Long wait at the counter to get the car. Car needed new wiper blade.”

About FOX RENT A CAR: 9.0 /10

Long wait to get the car at the rental counter. System or employee taking too long. Employee not friendly. Car needed new wiper blades as it was hard to see in the rain in Seattle. And it rains almost daily there. Kinda of a safety hazard.

About QEEQ: 10.0 /10

Horrifically slow and inefficient pick-up experience

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