Great experience!

I couldn't pick up the car at the reserved city center location in Penang. Hawk staff informed me that it was the agency's mistake, so I had to take a ride-hailing car to Penang Airport to get the car. They arranged and paid for the ride. (But I wasted time due to the pickup issue, please review what went wrong!)

Due to a flight delay, I had already called QEEQ customer service and the local rental company in advance. In the end, we rushed and arrived 2 minutes after their closing time. They insisted on charging 100 MYR for a late fee, which was more expensive than the car rental itself. QEEQ customer service couldn't resolve this issue, so we didn't end up picking up the car. This car rental experience was very disappointing.

Pickup was fine, but I waited for almost an hour. However, they can come to a specified location to deliver the car. But they gave me a very small Toyota while I have a lot of luggage.

Hawk is pretty good. Last year, we rented an MPV in KL, and it was very new and spacious. This time in KK, the car was old and in average condition.

Like: Good and quite new car.