Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

The car and the condition is good. But I was abit thrown off by the absurd penalties cos it’s extremely high and unreasonable. And I also don’t like that the insurance add ons are presented last minute and pressured you to take the insurance by scaring you with the penalties

It’s ok

The staff and manager at carhood were fantastic. We were late for our flight, the shuttle to the airport was full but the manager himself drove us to the airport in another car.

Had my bond held due to 'missing eTag' that wasn't actually missing just needed to look further (or have it mounted properly). There was a lack of communication in regards to this issue. Initially i was told it was lost but not provided with any evidence evn though they claimed that there was a photo showing the eTag prior to me collecting. After it was located i wasn't informed that the issue had been resolved althoygh i did get notification that the bond had been returned. The communication could have been better, it's not pleasant being accused of taking an eTag and having the bond held so comminucation is important.

Like: Car share is good.
Dislike: The car we had was fairly old and manual. I wasn’t aware of this when booking.