Good

Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.

Everything was efficient and friendly - no problem

Better this year than last year in Florida very bad experience customer care was bad they did not care about me the customer your lucky I ever used your company again.

Yes perfect

I had requested special services ie a wheelchair. The staff at Advantage sent my partner outside to get help. The staff outside sent my partner back to Advantage claiming they should provide the wheelchair assistance. After all the back and forth we eventually received wheelchair assistance from an Advantage employee.

The booking platform was a bit challenging and not very intuitive. After tinkering around I was able to book my reservation.

Long wait

Car had wear off tires. It was completely unsafe for our family. Also advantage charged $200 deposit instead holding it. It eventually means that as foreign currency cards will be charged a thefty conversation fee. Very disappointed