Easy, affordable, great way to see Iceland!

Very satisfied

Satisfied

Pretty good

When booking through Zuzuche, I carefully checked the terms, which said a pre-authorization of 2500 euros would be held. However, at the store, they said it would be 3000 euros unless I purchased their insurance. Although I explained that I had already bought insurance through Zuzuche, they insisted on the 3000 euros deposit. Additionally, the price for the child booster seat was higher than quoted on Zuzuche. There was no one to pick us up from the airport and we waited a long time until I called them. The only positive aspect was that the car was relatively new.

Picking up the car was extremely complicated. After landing, I checked the pickup location based on the navigation information, and it turned out to be more than 50 kilometers away! I was instantly confused and noticed there was another domestic airport. I quickly took the airport shuttle to the domestic airport, but when I reached the end of the road shown on the map, I had to carry my luggage and ask people at the domestic airport. Even the only staff member at the airport didn't know where this rental company was. I had to call the rental car company with my bad English, and all they could say was 'sorry' and 'please wait.' After several calls, and contacting Zuzuche customer service, I waited for an hour before the rental company finally brought the car. It turned out that the pickup and drop-off locations on their order were at the international airport, which we totally missed. Whether it was the rental company's mistake or Zuzuche's, it was an extremely bad experience. Thankfully, the rest of the self-drive trip went smoothly.