Excellent from start to finish, highly recommend

This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.

The car model I reserved was unavailable, so I had to pay extra to switch to a Sonata. Since my English isn't very good, I couldn't negotiate much with the staff. The additional cost wasn't significant, so I just accepted it. The car was new and in excellent condition. I wasn't very familiar with the routes, and after returning the car, I received a credit card bill. I'm not sure if it's for a traffic violation or toll fees, but it was quite expensive, nearly $200, which is almost as much as the rental fee.

Convenient pick-up and drop-off, clear billing

Overall satisfied. However, for the second car, I was misled into buying additional insurances. After realizing this, I sought help from QEEQ customer service. They informed me that I could return to the store and get a partial refund. A lesson learned: Be sure to review everything carefully before signing!

Buen auto

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