Overall satisfactory.

Even though we scheduled a pick-up and drop-off time in advance, we still had to wait.

1. Since their store was closed, we had to wait for their staff to come for both pick-up and return, which was very inconvenient. 2. The rented car was in poor condition; it broke down on the first day, with smoke coming from the hood. We waited for road assistance for an hour. 3. They tricked us into renting their ETC, claiming we couldn't use the highway without it, which cost 50. The extra money in it wasn't refunded and seemed to go to them! This feels like a scam company! A scam company! A scam company! I strongly advise everyone not to rent from them! If you need to contact customer service, you have to wait for half a day for a response!

Car was in good condition. However, counter staff service could have been better.

Smooth transition as usual.

Helpful guy at the counter, give us all the information we may need.

Great booking site, cheap with lot of options.

Like: Very friendly staff. Supported us very well during pick up and drop. Vehicle was is very good condition. Except the music player did not work with our usb and we couldnt charge our phones either.
Dislike: Unfortunately Usb port for charging and music system did not work.