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Average price, average car, terrible return process!

Reviewed: Fri, Oct 11, 2019
About FOX RENT A CAR: 5.3 /10
Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.
About QEEQ: 10.0 /10
Compact | Nissan Versa Note 2 Doors or similar

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

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Compact | Toyota Corolla or similar
Reviewed: Tue, Dec 17, 2019
“Great price but very poor service - it should not take over an hour to get your rental car!”
About FOX RENT A CAR: 6.3 /10
There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.
About QEEQ: 10.0 /10
Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

View more >
Medium SUV | Jeep Compass or similar
Reviewed: Sat, Nov 9, 2019
“Not worth the low prices, pay extra for quality and speed.”
About FOX RENT A CAR: 3.0 /10
I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

B.T.

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 12, 2019
“Easyrentcars is easy, will not be booking with Fox Rent A Car again”
About FOX RENT A CAR: 5.7 /10
First car they gave me had a tire going flat. Car was not clean and dinged up. Took pictures as I was totally nervous I would get charged for it. No air on shuttle, shuttle was slow in arriving, service was slow. I will not book with them again.
About QEEQ: 10.0 /10
easyrentcars was easy and I appreicated being able to buy the insurance at the time of booking as well.

L.Richter

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Full Size | Toyota Camry or similar
Reviewed: Sat, Jun 15, 2019
“EasyRentCars was great. Fox rent a car tried to scam me!”
About FOX RENT A CAR: 7.0 /10
The car was okay. What I didn’t like was that they tried to sell me a toll package that I didn’t need. They said I would based on where I was traveling but I never crossed one toll. That is flat out lying in order to sell more and I don’t appreciate that sort of practice at all!
About QEEQ: 9.0 /10
Easy to book but did have difficulty understanding the agent. Able to get me the price I wanted at last minute.

J.Larson

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Full Size | Toyota Camry or similar
Reviewed: Mon, Feb 11, 2019
“From the beginning to the end this was the worst ever car rental.”
About FOX RENT A CAR: 2.3 /10
Worst customer service ever Tried to extend twice(the night of being late and the next morning) Dropped of the car and it was an extra $200!!! Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could. On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!
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