Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

Chris

United States

1 days rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Fri, Oct 11, 2019

“Average price, average car, terrible return process!”

About FOX RENT A CAR: 5.3 /10

Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.

About QEEQ: 10.0 /10

J.Conklin

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Sep 10, 2019

“I have been renting cars and flying for years and I have NEVER experienced such poor service.”

About FOX RENT A CAR: 5.3 /10

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

Jab9er

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Mon, Jul 1, 2019

“It was a fine experience”

About FOX RENT A CAR: 9.0 /10

I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.

About QEEQ: 8.0 /10

Finding a car at a good rate was easy. I also needed a child seat which i requested, but it was not tied to my reservation at all.

B.Culp

United States

1 days rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Tue, Jun 4, 2019

“Waited for over an hour for checking in and then the car. Nobody was willing to help until I complai”

About FOX RENT A CAR: 5.0 /10

I'll never rent with Fox again!

About QEEQ: 10.0 /10

No issues

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Thu, Mar 7, 2019

“Exterior filthy, inside ok, service was pretty good.”

About FOX RENT A CAR: 5.7 /10

Car was filthy. Inside was ok. Outside looked like someone went mud running in it and hadn't washed it for months. Counter rep was very nice. Had to wait a while in line. Must have been a peak time.

About QEEQ: 10.0 /10

Way too long of a wait

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