Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

M.Thompson

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Fri, Oct 4, 2019

“Fox Rental Cars is a Scam. Don't fall for the good prices because you won't get the car you paid fo”

About FOX RENT A CAR: 6.0 /10

They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

About QEEQ: 8.0 /10

George

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Oct 1, 2019

“GREAT!”

About FOX RENT A CAR: 10.0 /10

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

About QEEQ: 10.0 /10

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

T.Ruggie

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Mon, Aug 5, 2019

About FOX RENT A CAR: 8.7 /10

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

About QEEQ: 10.0 /10

United States

1 days rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Mon, Mar 11, 2019

“Disappointing”

About FOX RENT A CAR: 6.0 /10

The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!

About QEEQ: 7.0 /10

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sat, Mar 2, 2019

“It was cheap and you get what you pay for”

About FOX RENT A CAR: 6.0 /10