Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Sat, Nov 9, 2019

“Not worth the low prices, pay extra for quality and speed.”

About FOX RENT A CAR: 3.0 /10

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

M.Coya

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Wed, Oct 16, 2019

About FOX RENT A CAR: 2.0 /10

The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!

L.Flores Rojas

United States

1 days rental

Standard | Volkswagen Jetta or similar

Reviewed: Tue, Sep 24, 2019

About FOX RENT A CAR: 6.7 /10

We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.

J.Conklin

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Sep 10, 2019

“I have been renting cars and flying for years and I have NEVER experienced such poor service.”

About FOX RENT A CAR: 5.3 /10

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

NH Girl

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Thu, Jun 6, 2019

“Horrible system on how they get your car. Also car was dirty inside and bugs still on windows”

About FOX RENT A CAR: 5.3 /10

Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows

About QEEQ: 8.0 /10

Love your price drop. But needs to be more easier and noticeable to apply to your rental.

Way too long of a wait

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

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