Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

T.Ruggie

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Mon, Aug 5, 2019

About FOX RENT A CAR: 8.7 /10

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

About QEEQ: 10.0 /10

Sandra I.

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jun 26, 2019

“super economic!!!!”

About FOX RENT A CAR: 9.0 /10

The car was not full tank, everything else was okay

About QEEQ: 10.0 /10

NH Girl

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Thu, Jun 6, 2019

“Horrible system on how they get your car. Also car was dirty inside and bugs still on windows”

About FOX RENT A CAR: 5.3 /10

Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows

About QEEQ: 8.0 /10

Love your price drop. But needs to be more easier and noticeable to apply to your rental.

k.pitzele

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sun, Mar 10, 2019

“I had requested an auto with 4 wheel drive. When I called the day before, no one committed.”

About FOX RENT A CAR: 6.0 /10

First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Thu, Mar 7, 2019

“Exterior filthy, inside ok, service was pretty good.”

About FOX RENT A CAR: 5.7 /10

Car was filthy. Inside was ok. Outside looked like someone went mud running in it and hadn't washed it for months. Counter rep was very nice. Had to wait a while in line. Must have been a peak time.

About QEEQ: 10.0 /10

Way too long of a wait

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