Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

L.Vo

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Aug 20, 2019

“Customer service needs to work faster. The pickup process took almost 1 hour.”

About FOX RENT A CAR: 6.3 /10

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

About QEEQ: 8.0 /10

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jul 3, 2019

“Awful. Waited 2 hours to pickup the car and called in to customer service and was HUNG UP on. SHAME!”

About FOX RENT A CAR: 2.0 /10

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.

Jab9er

United States

1 days rental

Medium SUV | Kia Sportage or similar

Reviewed: Mon, Jul 1, 2019

“It was a fine experience”

About FOX RENT A CAR: 9.0 /10

I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.

About QEEQ: 8.0 /10

Finding a car at a good rate was easy. I also needed a child seat which i requested, but it was not tied to my reservation at all.

R.Sellers

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Sat, Jun 15, 2019

About FOX RENT A CAR: 4.0 /10

Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.

J.Larson

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Feb 11, 2019

“From the beginning to the end this was the worst ever car rental.”

About FOX RENT A CAR: 2.3 /10

Worst customer service ever Tried to extend twice(the night of being late and the next morning) Dropped of the car and it was an extra $200!!! Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could. On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!

Way too long of a wait

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