Excellent

I got an “upgraded “ car as the Toyotas had no Sat Navigation. Got given a Chrysler, which was a slightly bigger car, which wasn’t necessarily what I wanted.

No

カウンターのスタッフ3人でゆっくり対応された．また，日本からネットで保険に加入していたのに重複する保険を進めてきた。英語がわからなくて入ってしまった．断れば安い．

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

Fox facility location is very remote from the airport. Took 2 shuttles each way, summing up to a lengthy and not most convenient process (especially compared to better options in a similar price).

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.