Need better/more help at the pickup location.

Rather long wait to pick up car---but great rental rate and helpful staff!

They do not have a free shuttle to and from the airport, they charge $1.50 plus Tax each way. you use the shuttle

Free shuttle advertised on the website should be removed, they charge a fee of $1.50 plus tax each way if I want to use the shuttle to and from the airport

Staff was very friendly but I was charged $111.00 fuel surcharge and now I'm waiting for a credit. Make sure you read your receipt before you leave counter. Just in case.

No wiper fluid topped up, electrical chargers didn't work at all, cruise control didn't work every time, tire grip not the best. Paid extra to upgrade and it didn't feel like an upgrade at all.

I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service. The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.