Good overall experience

Returning the car was very quick, just needed to refuel to full. There was some delay during pickup, but they directly upgraded the car to a seemingly more expensive model.

Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

The wait for arranging the car pick-up was too long. We had a reservation at 10 AM and arrived at 9:45 AM, but had to wait in line until around 11 AM to start the process.

Choosing to rent a car in Cambridge was the right decision. Driving in London can be a bit of a hassle, especially with parking. Starting from Cambridge made it easier to reach the rental branch and adapt to the traffic quickly. There were no other customers when we arrived, so we had a nice chat with the staff. Eventually, we were advised to upgrade to a JEEP SUV.

Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again