Routes Calgary Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

E from MTL

Canada

Reviewed: Fri, Oct 18, 2019

About Routes: 10.0 /10

Pickup of the rental was smooth and easy. I was given an upgrade because they didn’t have the compact car I had requested.

About QEEQ: 10.0 /10

Intermediate | Honda Civic or similar

1 days rental

Relevant Reviews on Routes Calgary Airport

Jesse Lamb

Canada

1 days rental

Reviewed: Tue, Jun 4, 2019

About Routes: 8.0 /10

Couldn't rent the desired car, but the service was decent. Not sure when the $500 deposit will be refunded.

Alan Harry

Canada

1 days rental

Reviewed: Mon, Sep 3, 2018

About Routes: 10.0 /10

Good attitude and short queue times.

About QEEQ: 10.0 /10

Gene Bell

Canada

1 days rental

Reviewed: Thu, May 2, 2019

About Routes: 2.0 /10

They upsell insurance when picking up the car and commit fraud when returning it. If you rent from them, insist they clean the windshield and then check it carefully with a flashlight! When I returned the car, I had to pay CAD75 for a tiny chip on the windshield that was just a bit larger than a pinhead! If you don't have the patience to inspect, it's better to buy their windshield insurance. Additionally, they target Chinese people! At the same time I returned the car, a foreign customer just handed over the keys and left. When I returned the car, a black man inspected the windshield for 3 minutes and found a tiny chip, forcing me to pay CAD75!

About QEEQ: 8.0 /10

F.Obodozie

Canada

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Fri, Jan 3, 2020

“it was ok by and large though. Only problem was Routes not operating 24/7”

About Routes: 8.7 /10

As a car rental service, i believe the car rental service should be offered on a 24/7 basis. I had to return the car at 5:30am on 31/12/2019 before they opened shop and had to pay almost CAD20 to UBER to get back to the airport. Not cool at all.

About QEEQ: 8.0 /10