Simple and basic.

Great service, Chris who tended to me was very friendly and efficient. The car was brand new, so no complaints at all.

Smooth process

The vehicle I selected in the booking process was a Toyota Corolla or equivalent. But I was given a Hyundai Accent, which is 1 class below than the Corolla (thus the low rating for size). I only came to realize on the 4th day as I picked up the car late at night and drove the the hotel where it was parked at the basement for 3 nights. The vehicle's front bumper and fenders was badly repaired. Front right fender was not flushed with the door and the front bumper was not properly secured. While I did not hit anything, the strong air speeds meeting the car due to driving caused left of the bumper to come slightly loose, and I was questioned for that when I return the car.

Good. it was very spacious.

Easy access and easy booking process

Not located at the airport but a free shuttle is provided, so it’s ok. Just need to cater about 30mins additional to pick up and return

Easy site to use, getting me the best deal.

Wait for pick-up at airport was a bit long and checking out car felt rushed, but staff were friendly. Drop off was a bit odd and staff did not communicate that I had dropped off car to the 2nd location so was receiving a call while on the plane looking for the car! Insurance cost twice as much as the actual rental.