EasyRentCars great... routes mediocre service

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

They need to improve their customer service

excellent and easy to book.

I got a Jeep instead of Corolla. Gas was expensive due to low MPG.

15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company

Not clear from website how far off-site rental was

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.