MSY is the worst for Car Rental pick up

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Great service. Due to an issue with the driver's credit card, we needed to change the driver temporarily. The staff at the location were very patient in handling this for us, although adding an additional driver incurred a fee. Overall, it was a smooth and pleasant experience.

Excellent service, product, and options knowledge, as well very friendly especially the gentlemen who serviced us when we brought the Jeep back to the airport!

Excellent web site, user friendly, and precise products & service.

Pick up was extremely good at Seattle Airport. Staff all extremely friendly and helpful, got us on the road quickly. Drop-off staff were not as friendly and failed to explain why an early drop off fee was charged despite drop off only being 25 minutes before late fee would be charged. This was extremely disappointing.