Professionalism in every regard.

1. I reserved a Mercedes Classe B, but I was given a Citroën Picasso at pickup. The staff said it was an upgrade, though I'm not very familiar with it. That said, the car was in great condition, spacious, and fully automatic settings took some time to get used to. Ultimately, it was fuel-efficient (being a diesel car), had good handling, and plenty of power. The built-in navigation system was very helpful, and we were quite satisfied. 2. The only nerve-wracking part was returning the car at Nice station. The parking lot path extended up to the top floor, involving a narrow spiraling road across 7 levels. It could have been easy to scratch the car, but fortunately, everything was fine in the end.

What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!

Déçu par la voiture réceptionné Attente terrible a la réception du véhicule environ 2 heures. Restitution très facile et rapide Personnel très agréable et professionnel.

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

It will be brilliant if you have the hours rate for the late drop off. 2 hours extra cost for me the same like a hole day.