Easy peasy

Well started off waiting in line for almost 2 hours. Then they were out of the car I requested, so hot something I didn’t want. The car was so little could barely get luggage in. Car had a miss in transmission when cold, convertible top was very temperamental, and tires all needed air.

Wait a long time get the car

Hello, overall not a bad experience. However, we had cockroaches in our car! It was loaded with insects. Had to call CS and replace the car. CS has not instructed us properly and we had to wait in pick up line again. Super inconvenient! Apparently this is very common for Maui, as they were not surprised at all. Second vehicle was clean and better in general as it was brand new. Greatly appreciated manager’s help who was in charge on June 28 closing time. There should be some sort of a bag inspection after each drop-off. Please take into consideration as this might affect your business as well. Regards, Alexey

Like: folks at Easy Rent A Car are awesome. After waiting 1 hr in long line i decided to call in and talk to an agent. They assured me that the car was confirmed and reserved. Advantage had the best prices by a large margin, however when i got there was a long line and they sounded like they had no or little cars left. People started to reserve elsewhere and so the line thinned out and by time i was talking to easy car agent i was 5th in line so decided stick it out. the agent was really nice and sympathetic. I ended up getting a nissan versa which they said was a slight upgrade from the yaris or similar car. Returning the car was a snap - no issues.
Dislike: just the long line at advantage rent a car...

Like: At picking up point, the staff was friendly and helpful
Dislike: So far not really satisfied as I got extra charged that the staff at return point could not explain.