HOUSTON CAR RENTAL REVIEWS

The pickup and drop-off process was very quick and smooth.

Rude staff

There were hidden charges.

Satisfied, thumbs up!

Really good, you can choose freely from dozens of cars and take the one you like. Just note that Alamo requires a driver's license translation, while National does not.

Satisfied

Great excellent service highly recommend

Best price and service

Excellent service, picking up and returning the car was very convenient, and they gave me a brand-new vehicle.

Quite satisfactory.

Picking up the car was quite convenient, but I rented a Camry and was given an Altima. CarPlay was inconvenient to use and often disconnected.

Service available 24 hours a day.

The overall service was average. The car I booked was downgraded by one class. If I wanted a Toyota, I had to wait, and the waiting time was uncertain.

The vehicle was acceptable, but not the model I booked. It was difficult to cancel the toll service; the staff refused to do it even before I left the store. They told me to call customer service instead. The service experience was very poor, lacking awareness of customer needs, and seemed only focused on making customers spend more money.

Pretty good, quite convenient, but Hertz often doesn't provide the specific car you booked. They just give you whatever is available, and the staff checks the system upon your arrival to confirm.

Very convenient

When picking up the car, the actual vehicle provided was not the same as the one reserved. Additionally, upon arriving at the parking lot, there was no car in the designated spot. I returned to the counter only to find that Budget had already closed. After asking around, I learned that Budget shares operations with Avis, so I had to go to Avis and wait in line. Everyone ahead of me also had reservations but no cars, so they were sent to Avis as well. It seems better to choose a larger company for car rentals in the future.

Even though the counter staff were extremly friendly and helpful initially when we arrived to pick up the car, I am not sure why we were told to go and get the convertible if they knew there wasn't one available.

I got in touch with QEEQ to try and assist with my problem and to be fair to them, they did absolutely everything they could to help change the car to what we had ordered - and they managed to get a replacement the next day, so very happy with QEEQ's service!

There were hidden charges that were not clearly explained in advance.

Very satisfied, fast service, new vehicles.

There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.