Crappy car compared to what I paid for

Quick car allocation with no insurance upselling

The car given was a brand new Opel Grandland X. Fully loaded car with great comfort of driving. The landy at reception counter was very prompt and cooperative.

Great range of vehicle and service providers and very competitive pricing.

Despite having booked a wagon-size car by mistake the staff were able to change to a standard car for me. Unfortunately this one had little torque so was not very good on mountain passes. :-(

Apparently I booked a wagon without knowing it, this should be clearer.

Like: Good efficient Service - car and service provided by Hertz. Good quality car and in good condition.
Dislike: Car was provided by Hertz - at a much lower price than I could book it as a Hertz Gold Customer with a discount - same car same people!

Like: Vehicle was even better than what we had booked. All the features possible and super comfortable
Dislike: Not directly the fault of the hire car company but our credit card had a problem and this meant we had to pay an extra AU$270 for an insurance cover because I used a debit card.