Easy but can improve.

The rental company was fine. Although the staff member spoke English, picking up and returning the car was still quick.

After calling, the staff quickly found you at the airport; the office is nearby.

Would have been good if they had given us upfront notice on the pick up location. We spent some time asking around before we found the location.

Pretty easy to book.

Excellent service by Arrief. Honest and efficient.

Platform was a breeze to use and easy. Price drop not as expected. But easy and efficient service with good website information. Useful insurence options for ease of rental. Made rental in Malaysia a very efficient and stress free experience.

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)