Cheap rental for short usage

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

Waited over 4 hours beyond pickup time- Easirent extended lease for previous driver- this seems to be perfectly acceptable practice to them. Phoned for pickup- told there was none- despite rental being off site. Had to phone and complain to customer service to get them to come in the holiday inn shuttle( they said no shuttle bus for 1 1/2 years- but their website not updated!!) will NOT use again

Good to get online booking for insurance to reduce excess to zero This brief survey of Easirent does not accurately reflect the poor service I feel we received from them- in no way would I award them 7.3!!! Need better assessment questions

I didn't find my booked car. Instead, have to take a loader van instead because I had no other options

staff were really excellent and the process smooth. The pick up was about 8 minutes walk form airport - and was told shuttle would take 15-20 mins to arrive so maybe not so good if mobility problems

If you expect Easirent to be like a larger, more expensive car hire company, you won't understand how it works. If you accept that they have their rules, and you have to follow them, then it's a great service and great value. Just do your research, know what to expect, and if you don't like what's on offer, then that's good because it leaves more cars for those of us who do! Enjoy the drive!