excellent

Pretty good, no unnecessary complications. The pickup process was quick, and they provided a new car with only a few hundred kilometers on it. Upon return, they checked the car's condition and fuel level, and the pre-authorization was canceled very fast. The deposit was only 200 euros.

Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.

Reliable

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Price drop protector was terrific as I saved a little within a couple of days of booking.

Like: Pick-up clerk young woman was very good at budget Lisbon Airport, but from the price I pay for the reservation upfront on the web site it actually doubled when I finallysed at the airport, maybe give ALL cost on reservation site especially insurance.
Dislike: When I drop the car at Lisbon airport for Budget, nobody was there to give me direction until I was there and because I didn t park the car exactly as the expect they yelled at me, this NOT acceptable. I was willing to move the car in the right spot tonhelp them but not under those conditions. SORRY